Refund policy

Our Return Policies

Sale Items

 

For sale items with a 20% or more discount, you may exchange for another item or store credit. For sale items with less than a 20% discount, please follow our policy by product category listed on this page.   

Clothing

These items are eligible for return or exchange within 30 days of delivery. However, these items need to be unworn with the tags still attached to qualify for a refund or exchange.

 

Other

 The following are not eligible for refund or exchange

Common Returns Questions

Is it easy to exchange items?

 

Totally. Once you confirm your email, it’s as easy as printing your pre-paid shipping label and sending your item(s) back.

 

How soon will I receive my store credit?

 

As soon as our team gets your return, you’ll get your store credit or refund within 10 days.

 

Can I return for a refund?

 

Yes, all returnable items purchased through our website can be returned for a full refund. It will be issued to your original payment method, minus shipping costs.

 

Can you clarify shipping costs?

 

We’ll cover all return shipping fees. Outbound shipping from our warehouse is not covered, including exchange orders.

 

What if I have more questions?

 

We're here to help, send us an email at eastand@ends.com